Randy Gulak

BCIT | Hybrid - Vancouver BC

• Developed and taught web development courses, integrating industry practices and tools, resulting in high student engagement.
• Instructed 200+ students in topics like JavaScript and React, with a 95% student satisfaction rate.
• Led project-based learning, helping over 75% of graduates obtain employment within a year.
• Provided one-on-one mentoring and improvisational lessons, focusing on individual needs and problem-solving.
• Integrated tools such as Git, GitHub, and AI, preparing students for real-world workflows.

Silver Icing | Hybrid - Surrey BC

• Led the development and launch of a new RMA system, reducing errors by 30%, processing 10,000+ RMAs, and boosting customer satisfaction by 50%.
• Created documentation and training materials, optimizing RMA processing for staff and customers.
• Migrated to QR code-based shipping, improving warehouse efficiency by 25%.
• Co-developed a payment system that increased preorders by 30% and ensured equitable product distribution.
• Solved backend security issues, optimized the wishlist system, and improved financial accounting workflows.
• Enhanced warehouse logistics code, reducing errors by 35% and improving supply chain efficiency by 25%.
• Developed tools for bulk editing, scheduling promotions, and automating Facebook Open Graph updates.
• Migrated to Google Analytics 4 and integrated Conversions API, providing detailed insights into user behavior.
• Achieved a 100/100 Google Lighthouse score by optimizing image sizes and improving website load times.

Computer Repair, Web Design | Remote - Vancouver BC

• Designed and developed custom websites for small businesses in diverse industries, boosting client web traffic by 25%.
• Led Google AdSense campaigns, growing client customer bases and online visibility.
• Built partnerships with vendors, reducing client operational costs by 15% with competitively priced hardware and software solutions.
• Provided IT consulting, web design, and computer repair services, improving technical infrastructure.
• Automated routine tasks for clients, increasing efficiency and reducing manual work by 30%.

Anixter | Richmond BC

• $1.7 million in sales within the first year, at 12% average gross profit margin
• Managed large contracts with complex logistics, with purchase orders of $500,000+ worth of materials shipping from dozens of locations, requiring complex supply chain additions including tags written in multiple languages and specialized heat-treated reels

Appen Butler Hill | Remote

• Conducted rapid, high-volume evaluations of web pages for trustworthiness, flagging Blackhat SEO techniques like hidden text, keyword stuffing, and malware, ensuring search engine integrity.
• Consistently maintained an average review time of under 5 minutes per page, balancing speed and accuracy in a fast-paced environment.
• Leveraged a virtual machine setup to maintain a secure work environment, protecting the host system from potential malware threats during evaluations.

Stream Global Services | Chilliwack, BC

• Developed a JavaScript-based call center tool that automated agent note-taking and generated policy recommendations, improving agent efficiency and reducing average call handling time by 15%.
• Designed a training simulator for the tool using PowerPoint, enhancing the on-boarding process for new agents and reducing training time by 20%.
• Provided premium technical and sales support for electronics, maintaining a consistent 30-minute average call time while ensuring high customer satisfaction.